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MEMBERSHIP FAQs
What is the Unlimited Wash Club?
The Unlimited Wash Club provides unlimited exterior car washes each month while your membership remains active.
How do I pay for my membership?
Your monthly fee is automatically charged to your credit or debit card on file every month.
What happens if my card doesn’t process?
If your payment fails due to expiration or updated information, your membership will be deactivated until valid payment information is provided.
Can I upgrade my wash package?
Yes. You may upgrade to a higher wash package at any visit by paying the price difference at the time of purchase.
Can I use my membership on more than one vehicle?
No. Only the vehicle listed on your membership is eligible.
Do I need a tag to use the membership?
Yes. Your vehicle must have a Finish Line Car Wash RFID tag attached to the windshield. If the tag is removed improperly, it will be destroyed and will not work.
Is there a fee for a replacement tag?
Yes. Replacement tags for a new car or windshield cost $5.00.
What if I sell my car or get a new one?
You must notify Finish Line Car Wash of any ownership changes and obtain a new RFID tag ($5.00).
Can I combine my membership with other discounts?
No. Membership discounts may not be used with any other offers.
Will the wash ever be closed?
Yes. Finish Line Car Wash may close due to:
- Inclement weather
- Major holidays
- Equipment failure
There are no refunds for these closures.
How do I cancel my membership?
You may cancel anytime by visiting www.finishlinecarwash.biz
and using the Customer Portal.
Verbal, emailed, or written cancellations are not accepted.
If I cancel, do I get a refund for the remaining month?
No. There are no partial refunds or credits for unused time.
When do I need to cancel to avoid future charges?
You must cancel before your next billing date to avoid being charged for the next month.
How do I change my payment method or wash package?
You can update payment info or package options online via the Customer Portal.
Can I dispute my card charges?
By enrolling, you agree not to delay or withhold payment related to membership charges.
Can the terms of the program change?
Yes. Finish Line Car Wash may amend, modify, or cancel the program at any time.
